Student Loans Consolidation "Scary stories of what could happen if you choose another lender"

I had consolidated my federal student loans with Sallie Mae, thinking that going with a large company would be my best option. I could not have been more wrong! Anytime that I had a question about my loan I would end up on the phone for hours just waiting to talk to an actual person. One day, while I was at work, my boss caught me on the phone waiting to talk to a Sallie Mae representative. He wrote me up for being on the phone for personal matters too long! People shouldn't have to set aside a whole day to wait on the phone just to have a question about your loan answered! Thanks to Sallie Mae's horrible customer service, my job was on the line!

There was another time that I had a question about my payment, but after 45 minutes of waiting, I hung up. I never got through to speak to a live representative. To Sallie Mae, I was just another number!

I immediately noticed a difference with EdFed. Their loan specialist was very helpful and led me through the application process. Also, I have a specialist, Jennifer that is specifically assigned to me. When I have any questions, I just call and ask for her. She always remembers who I am, and assists me with any concerns that I have! It's nice to actually be able to speak to a real person without waiting for hours, and to be treated like a real person, instead of a number!

from: http://www.edfed.com/edfedscarystories.php